- PURPOSE OF THIS POLICY
The purpose of this Communications Policy is to inform Users how, when, and why ACERTYJO communicates with them, through which channels, what types of messages they may receive, and the mechanisms available to manage such communications.
This Policy complements the Terms and Conditions, the Privacy Policy, the Cookies Policy, the Refund Policy, the Legal Notice, and the respective ACERTYJO Disclaimers.
- OFFICIAL COMMUNICATION CHANNELS
ACERTYJO primarily uses the following communication channels:
• Email: the main and official means of contact.
• In-platform notifications (if applicable): notices displayed upon login.
ACERTYJO does not guarantee support through social networks, instant messaging, or other channels not specified in this Policy. Any communication received outside the above channels may not be responded to.
- TYPES OF COMMUNICATIONS
ACERTYJO may send two types of communications to the User:
3.1. Transactional communications (mandatory)
These are communications necessary for the operation of the account and the platform, for example:
• account creation confirmation;
• membership activation confirmation;
• information regarding the status of access to the platform;
• notifications about important changes to the Terms, Policies, or Disclaimers;
• security notices (password change, suspicious access, etc.);
• communications necessary to comply with legal obligations.
The User cannot unsubscribe from this type of message, as they are essential for the proper management of their account and the use of ACERTYJO.
3.2. Informational and promotional communications (optional)
These are communications related to:
• news and updates about ACERTYJO;
• information on new features, challenges, or dynamics;
• participation reminders;
• community messages;
• general content related to mental training and entertainment;
• promotional or commercial communications.
The User may accept or decline this type of communication at the time of registration and may revoke their consent at any time.
- CONSENT FOR PROMOTIONAL COMMUNICATIONS
In the registration form, the User will find an optional checkbox to accept promotional communications.
Example:
“I agree to receive news, updates, and promotional communications from ACERTYJO at my email address. (Optional)”
- If the User checks the box, they authorize the sending of promotional communications.
• If the User does not check the box, they will only receive transactional and legally required communications.
The User may withdraw their consent at any time through the unsubscribe mechanisms described in the following section.
- RIGHT TO UNSUBSCRIBE FROM PROMOTIONAL COMMUNICATIONS
The User may stop receiving promotional communications at any time through:
• the “unsubscribe” link included in promotional emails (if applicable); or
• by requesting it via email at: support@acertyjo.com
Unsubscribing from promotional communications does not affect the receipt of transactional and legal communications necessary for account management.
- FREQUENCY AND CONTENT OF COMMUNICATIONS
ACERTYJO will endeavor to ensure that communications:
• are sent with a reasonable frequency;
• contain information relevant to the User;
• do not constitute spam practices.
The content of communications:
• does not constitute legal, medical, psychological, or financial advice;
• does not guarantee results or income;
• does not by itself modify the Terms and Conditions or other Policies.
Any substantial change in the operation of the platform will preferably be communicated through transactional communications and/or notices within the platform.
- RESPONSE TO USER INQUIRIES
The User may contact ACERTYJO at: support@acertyjo.com
ACERTYJO will endeavor to respond within an approximate period of 24 to 72 business hours, without this constituting an obligation of immediate response.
Support is limited to:
• questions regarding the use of the platform;
• access incidents;
• questions about memberships;
• basic technical issues;
• requests related to personal data.
The following are not provided:
• financial advice;
• legal advice;
• medical or psychological advice;
• any type of professional consulting.
- RESPONSIBLE USE OF CHANNELS
The User agrees to use the communication channels in a respectful and appropriate manner.
ACERTYJO may ignore or leave unanswered communications that contain:
• offensive, threatening, or aggressive language;
• abusive or defamatory content;
• attempts at blackmail, coercion, or fraud.
In serious cases, ACERTYJO may suspend or cancel the User’s account in accordance with the Terms and Conditions.
- AMENDMENTS TO THIS POLICY
ACERTYJO may amend this Communications Policy at any time in order to adapt it to legal, technical, or operational changes.
Amendments will be published on the Site, and continued use of the platform shall constitute acceptance of the then-current version.
- CONTACT
For inquiries related to this Communications Policy, the User may write to: support@acertyjo.com
